** In Memoriam: Maestro John G. Kovac, Our Founder & Mentor, 11/1945 to 7/2022 **

About Shipping & Handling

  • We just received notice from the U.S. Post Office that temporary, seasonal rate increases for mailing with USPS services will be starting on October 2, 2022, through to January 22, 2023. We may consider substituting UPS Ground instead, depending on how much extra USPS will cost. 
  • Please Note: All purchases outside of the U.S.A. will no longer be accepted at this time due to, 1) Various pathogen waves of panic; 2) Rapidly increasing shipping costs & uncertainties; 3) Worldwide import/export limitations & restrictions; 4) Uncertain export tax liabilities & fees, etc. 
  • Products are normally shipped within 24 to 48 hours after being ordered & are shipped on regular business days, Monday to Friday, excluding holidays & weekends. (Though, some orders may ship on Saturday mornings, if they come in late during the week.)
  • Possible shipping & order fulfillment delays may be expected due to involuntary shutdowns & supply chain shortages. 
  • We are in partnership with Shopify's web hosting and as a result, they provide us with discounted shipping & insurance which savings we pass directly onto you, our customers.
  • It is less expensive for you if we add shipping separately for each complete order instead of hiding it within the prices of each & every one of our products while making the bogus claim you are getting "free" shipping & handling. No Carrier ships for free on small, individual orders!
    • However, due to the custom nature of packaging our harps in a safe manner, all Harps will now delay ship, typically, up to 7 days (or, sooner than 7 days, if possible) after you place your order. Please, be aware Black Friday & Christmas Season deliveries are often further delayed beyond our control. 
    • This shipping delay may also include the following individual parts (unless in stock):
    1. String Tuning Mechanisms
    2. Wrapped Bass Strings
      • When your order finally ships, you will be immediately notified by routine email.
      • All orders will be tracked and you can be updated, via carrier email, if you choose, as the process goes along.
      • All orders will include the cost of full insurance.
      • All shipping & handling will include fees for shipping materials & handling.
      • All standard, routine orders will go out via USPS Priority Mail.
      • Individual harp strings will go out via 1st Class USPS Mail or USPS Priority Mail.
      • Pre-built harps will ship UPS Ground Service using a Special Delivery Harp flat fee.
      • UPS cannot use P.O. Boxes, etc., for delivery. A street address is required to be delivered to your home or business location. 
      • All harp deliveries will require a signature upon receiving. No signature; no delivery.
      • You must check your delivery for any damage immediately upon its arrival in the unlikely event of any shipping damage done to the product caused by the 3rd party, the delivery carrier. Take pictures, if possible, and notify the Carrier & us immediately of any damages to the product(s). (Within 24 hours or less.) John Kovac Harps by Davy C (David J Clark, Agent) will not be held responsible for damage done in transit. Claims will be made to the shipping carrier immediately in such cases. If you fail to notify us and the carrier in a timely manner and the claim gets rejected, you may forfeit your right to a free product exchange & would subsequently be stuck with the damaged product.

      Photo Credit: Matthew Henry